Refund and cancellation policy
Updated 15 Oct 2026
You can ask the store to cancel an order before it is dispatched. Contact the store with the order number.
If the wrong item arrives, or an item is damaged in transit, contact the store within 48 hours of delivery.
If you paid by a manual transfer and the store agrees to a refund, the store sends it manually. This website does not start payment refunds. Cash on delivery orders cancelled before dispatch do not require a refund.
The store updates the payment status when a refund is completed.
If the wrong item arrives, or an item is damaged in transit, contact the store within 48 hours of delivery.
If you paid by a manual transfer and the store agrees to a refund, the store sends it manually. This website does not start payment refunds. Cash on delivery orders cancelled before dispatch do not require a refund.
The store updates the payment status when a refund is completed.